As the Troldtekt factory lies within a relatively short distance from its neighbours, openness and dialogue have a high priority. Orla Jepsen, the factory manager, handles all grievances face to face, and in 2015 Troldtekt took measures to mitigate several nuisances for neighbours.
It is important to show consideration for your neighbours when you run a busy production plant in an urban environment. On the one hand Troldtekt provides jobs and income for the local community in Troldhede, but on other it is difficult to prevent the nuisance effects of light and noise from affecting nearby residents. At Troldtekt, openness, understanding each other’s expectations and personal dialogue are the most important ways of maintaining good neighbourly relations.
– We are very conscious of the role that Troldtekt plays in Troldhede. Therefore, it is very important for us to be open, to talk about our plans and to be sympathetic. We know that people do not complain without reason. If a neighbour contacts us, I always invite them in for a one-to-one meeting where we discuss what can be done in the short and long term, says Orla Jepsen, factory manager.
Closed gable walls shield the light
In 2015, Orla Jepsen had the coffee cups out a couple of times as two people living close to the factory in Troldhede contacted the company about things which annoyed them.
One of them was Thomas Thomsen, who found that he was being dazzled by the spotlights when Troldtekt’s trucks drove around a warehouse with open gable walls. As a result of the grievance, Troldtekt closed the end wall.
- The light from spotlights shone right into our windows, but after a couple of calls Troldtekt dealt with the problem. It seems to me that they listen, and I certainly understand that they can’t take money out of the budget and make big changes overnight. After the gable end has been closed, it’s far less of a problem, so I’m very happy,” says Thomas Thomsen.
Insulation on the saw
The second grievance came from another neighbour, Karsten Damgaard Therkelsen, who found the noise from a saw and from a loader rather irritating.
– I described the problems we were experiencing in an email. I soon received a reply, and an invitation to come in for a meeting where Troldtekt promised to sound-insulate the saw. That definitely helped, and the loader now largely operates at the opposite end of the site outside of normal factory hours. Troldtekt has also created an earth berm noise barrier alongside our plot which blocks some of the noise. It means a lot to us that we can meet face to face, and that Troldtekt is willing to talk things through, says Karsten Damgaard Therkelsen.